Make a splash in your career by attending the leading conference for managing the customer experience – Contact Center Conference & Expo 2012, April 23-26 at the Renaissance Orlando at Sea World in Orlando, FL. 

Learn about the latest tools, trends and issues affecting your contact center’s customer experience today and into the future.

Join us for:

• Strategic Planning
• Agent Hiring, Development and Retention
• Workforce Management
• Social Media in the Contact Center
• Performance Management
• Quality and Customer Experience Management
• Contact Center Technology
• Virtual Workforce
• Tools and Trends Showcase

Network with your colleagues:

• Contact Center Site Tours
• Common Ground Rounds
• Happy Hour Welcome Reception
• Lightning Talks
• Sponsor Round Table Discussions
• Dinner Groups

Why Visit Orlando?

Orlando the Beautiful – is home to renowned theme parks that cater to the entire family. SeaWorld, Discovery Cove, and Walt Disney World Resort have been helping families build a lifetime of memories for centuries. The city is ranked number one as the most visited 2010 US destination with not only theme parks but shopping, golfing and other great experiences for the entire family.

• Voted the “North American Golf Destination of the Year 2010” by the International Association of Golf Tour Operators (IAGTO).
• Orlando has been named the fourth most popular shopping destination in the entire country, 2009 International Shopping Traveler Study.
• With more than 2,000 lakes, springs and rivers, Orlando offers unlimited boating, canoeing, tubing, jet-skiing and water-skiing opportunities.
• Numerous eco-tours offer an insider's look at natural Florida, from cruises through the headwaters of the Everglades to bird- and gator-spotting excursions.
• The culturally-minded can take advantage of the downtown attractions including the Orlando Museum of Art; the Harry P. Leu Gardens; art galleries, classrooms and artist studios; the Grand Bohemian Gallery, and  Lake Eola Park.
• Nearby Winter Park is Florida’s oldest community dating back to the 1880’s.  Its European flair offers shoppers trendy boutiques and café dining for a quaint relaxing afternoon. 

Make a splash at the leading conference for managing the customer experience. 

Register Today!