Contact Center Conference Fall 2012, the leading conference
for managing the customer experience will be held October 9 - 12 in Miami,
Florida.
This conference offers multiple high quality tracks which
allow you to tailor your experience to receive the education and best practices
you want most. Attend and take back to
the office the information you need to address the issues you face every day as
a contact center professional.
Join us for:
- Strategic Planning
- Quality and Customer Experience Management
- Performance Management
- Social Media in the Contact Center
- Work At Home Program Management
- Workforce Optimization
- Agent Hiring, Development and Retention
- Tools and Trends
Network with your colleagues:
- Contact Center Site Tours
- Common Ground Rounds
- Happy Hour Welcome Reception
- Lightning Talks
- Sponsor Round Table Discussions
- Dinner Groups
Register Now!