Congratulations and welcome to the
Contact Center Fall 2012 Conference. This webpage will serve as a home base for any information you may need for planning and preparation leading up to the conference including:
Speaker Logistics Coordinator
Abbie Caracostas
(877) 257-9531
acaracostas@redwoodco.com
Registration and Conference Venue Information
Conference Registration
As a CC Fall 2012 conference speaker you will receive a complimentary registration (non-transferable) for the Main Conference Package (October 10-12).
This registration will automatically be made for you and you will receive a conference registration confirmation letter via email on September 19th.
Conference Venue Information
Hilton Miami Downtown
1601 Biscayne Boulevard
Miami, FL 33132
A special discounted rate of $149.00 per night has been reserved for conference speakers and attendees.
We will be happy to make your hotel reservations for you. Simply fill out the following hotel reservation form below and return this form via email to
Abbie Caracostas by
August 17th.
If you would prefer to make your own reservation you may contact the hotel directly at 1-800-HILTON and reference the Contact Center Conference group rate. The conference rate will be available until
September 25th or until the hotel room block sells out.
Speaker Deadlines
See the table below for the speaker deadlines schedule. Your help in ensuring that the deadlines below is a key element to our mutual success.
Speaker Media Kit
Now that your session proposal has been accepted start marketing your session! We have created a speaker media kit resource to help you promote your involvement with the conference. Below you will find links to web ads which you can place on your website; speakers badge that can be used on your website or email signature; conference logo which can be used on Facebook posts; Conference Linkedin link; and a press release template.
If you have any questions, please don’t hesitate to contact
Abbie Caracostas.
Presentation Materials
Session presentations are due by
5:00 PM ET on Friday, September 28th. If you do not have your own PPT template, you are welcome to use the
Conference PPT Template.
Submitting your slide deck:
- Attach it to an e-mail, addressed to acaracostas@redwoodco.com.
- Identify the attachment by your last name and session number.
- We can only accept files that are less than 10 MB. If your file exceeds 10 MB email Abbie Caracostas and she will provide you with further instructions.
- Submit your PowerPoint presentation and any handouts in .ppt and/or .doc format.
- We will create PDF versions (2 slides per page) of your files before we post them on the conference web site.
Audio/Visual Requirements
Core conference session breakout rooms are set classroom style with a podium, riser and a 6 foot head table. These room set ups may not be altered in order to protect the consistency of the room set-ups.
Pre-conference workshop rooms are set classroom style, unless you specifically request an alternate set-up.
Each core conference session breakout room will be set with the following AV package:
- Computer projector unit (capable of handling resolutions up to 1024x768)
- Projection screen
- One wireless lavaliere microphone (two for co-presenters)
- Universal navigator mouse with a USB port – minimum XP or OSX operating system
If you have any other Audio/Visual requests, please fill out the Audio/Visual Request form and return it via email to Abbie Caracostas by 5:00 PM ET on September 7th.
Speaker Orientation Call
If this is the first time you have presented at an CC conference, we ask that you participate in a Speaker Orientation Conference Call. Please mark your calendars now for Tuesday, October 2, 2012 at 4:00 p.m. EST (1:00 PT, 2:00 MT, 3:00 CT). This conference call with be an informational discussion and it will last about 15 minutes. The dial-in information will be provided via email the day before the call.
Social Media
Why wait until the conference to network? Below you will find some opportunities to network with your fellow conference speakers and participants prior to the start of the conference. We will be tweeting about your session and we will feature your content on our Facebook page.