Breakfast & Common Ground Rounds :
Wednesday, October 10, 8:00am - 9:00am
Grab your breakfast and learn during the Common Ground Rounds. Each table will have a common interest among the participants. For instance, if you want to get together with other contact centers your size, located in your region or within your same industry, the Common Ground Rounds are your opportunity.
Happy Hour Welcome Reception:
Wednesday, October 10, 5:00pm - 7:00pm
The
welcome reception is the ultimate place to network with your
colleagues. Start your evening off with a drink on us as you unwind
and visit with the leading technology vendors in industry. This
reception is a great opportunity to meet new people and talk to
colleagues who are facing the same daily challenges and issues.
Sponsor Roundtables at Breakfast :
Thursday, October 11, 8:00am - 9:00am
If
you are looking for the latest tools, technologies, services and best
practices, the sponsor roundtable discussions are for you. Meet with industry sponsors in a relaxed setting and have the opportunity to
address your business challenges.
Lunch & Lightning Talks :
Thursday, October 11, 12:45pm - 2:00pm
Imagine
hearing a hot topic – the immediate, meaningful, most powerful element
of a session – compressed into a small 8-minute byte. These sessions
will feature a variety of speakers and topics designed to educate,
entertain and motivate you, as you rotate between speakers who will
share their expertise in just a few minutes. Every lightning topic you
attend brings you closer to a drawing for a Kindle Fire that will take
place at the end of the session.
Breakfast & Wrap-Up Roundtables :
Friday, October 12, 8:00am - 9:00am
Join
your colleagues for in-depth discussions on conference takeaways
learned during the week. Revisit the hottest topics and discuss ways to
implement the best practices that you discovered during your time in
Miami.